Port Blair, August 6, 2025 — The National Helpline for Senior Citizens, known as Elder Line 14567, has significantly bolstered the support infrastructure for elderly residents across the Andaman & Nicobar Islands. Operated under the aegis of the Ministry of Social Justice and Empowerment, the toll-free service is available daily from 8 AM to 8 PM, offering a compassionate and responsive platform for senior citizens in need.
Launched nationwide on October 1, 2021, Elder Line aims to address a wide spectrum of challenges faced by the elderly, including health concerns, legal disputes, emotional distress, and access to welfare schemes. In the island territory, the helpline has emerged as a vital link for isolated and vulnerable seniors, particularly in remote areas where healthcare and social services remain limited.
The service provides:
- Information and Guidance on pensions, government schemes, and legal rights
- Field Intervention in cases of abuse, neglect, or homelessness
- Emotional Support through trained counselors
- Assistance with Shelter and Caregiver Access, including referrals to old age homes and day care centres
Local authorities have reported a steady rise in call volumes, reflecting growing awareness and trust in the helpline’s capabilities. Volunteers and social workers have been mobilized to ensure timely on-ground response, while coordination with NGOs and healthcare providers has improved service delivery.
Officials from the Department of Social Welfare emphasized that Elder Line is not merely a helpline but a lifeline for many seniors navigating loneliness, financial insecurity, and health challenges. Plans are underway to expand outreach through community engagement and digital literacy programs tailored for the elderly.
As the Andaman & Nicobar Islands continue to strengthen their social safety net, Elder Line 14567 stands out as a model of inclusive and empathetic governance, reaffirming the nation’s commitment to ageing with dignity.
